Contact Sites Not On Gamstop: Questions, Corrections and Feedback

You can contact the Sites Not On Gamstop editorial team about our reviews, a factual error, a partnership query or general feedback. This page explains what we can help with, what to include in your message, and where to go if your problem is with a casino itself rather than with us.

We are an independent information site. We are not a casino, we do not hold player funds, and we cannot make a casino pay, reopen an account or overturn a decision. Knowing that up front should save you time.

What we can help with

Corrections: a bonus term, payment method or licence detail on our pages that looks out of date or wrong.
Questions about our reviews: how a casino was rated, or what a term such as wagering requirements or a cashout limit means.
Feedback: topics you would like covered, or pages that were hard to follow.
Business and editorial enquiries: partnership questions. Commercial relationships do not decide our rankings, and commission does not buy position.

What we cannot help with

If you have a dispute with an operator, we are the wrong first contact. We cannot:

chase a delayed withdrawal or reverse a closed account;
act as a go-between in a complaint;
give legal, financial or debt advice;
remove you from GAMSTOP, or advise you to avoid a self-exclusion you chose.

How to write to us so we can answer quickly

Say which page or casino you are asking about. We list Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin, so name the one you mean.
Quote the exact wording you think is wrong, and say where you saw it.
Include a link or screenshot of the casino's current terms if you have one. Offers change often, and dated evidence lets us check faster.
Leave out passwords, full card numbers and identity documents. We never need them.

Our details were last checked on 29 September 2026. Where a fact on a review page conflicts with the casino's own current terms, the casino's terms apply. Tell us and we will look at it again.

If your issue is with a casino

Start with the casino's own customer support and keep a record of the dates, amounts and replies. Then look for its formal complaints procedure. Check the licence the casino states and whether it names an independent dispute body. Casinos outside the UK licensing system may offer weaker routes for complaints than UK-licensed ones. The UK Gambling Commission regulates operators serving Great Britain, and a site can accept British customers without holding that authorisation. Our Terms and Conditions explain how you may use this site, and our About Us page explains who we are and how we work.

If you want to compare casinos before deciding, our main guide to non GamStop casinos sets out each option and its conditions.

If gambling is causing you harm

If gambling is affecting your money, relationships or mood, please do not email us and wait. Speak to GamCare, which runs a free, confidential National Gambling Helpline on 0808 8020 133. You can also use tools such as deposit and loss limits, self-exclusion, and gambling blocking software. Our Responsible Gambling page explains these in more detail. Gambling should never be treated as income or as a way to solve financial problems. You must be 18 or over to gamble.

What happens after you write

Messages go to our editorial team, and the author of this site, Liam Littlewood, oversees the content. We cannot promise a reply time or a particular outcome. If we confirm a mistake, we correct the page and update the date shown at the top. We do not change ratings or rankings in response to requests from casinos.